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Health consultation services by telephone |
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This service is available in Japanese only.
The Health Insurance Society provides family health consultation services by telephone to respond to any health-related concerns or worries members may have. We encourage members to use these services. |
Exclusive telephone number |
0120−921-422 (toll-free)
** Listen to the voice guidance. Press the button corresponding to the number for the service you want to use (press “1” for telephone health consultations).
** You can also dial this number from your mobile phone.
** Please do not disable caller ID when calling.
** If you are unable to connect, dial 186 before dialing the telephone number.
** Consultations may be restricted or suspended, depending on user conditions or the nature of the consultation. |
| For use from overseas |
Call +81-3-5524-8500 collect to use the service.
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| Internet access to consultation services |
Access the Family Care Network and log in. |
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If you are not using a touchtone telephone, dial the number and press the star (*) key when you hear the voice guidance. |
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If you are using a telephone with no push buttons, wait until the end of the voice guidance to hear the telephone number required to dial an operator directly. |
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Who can use this service? |
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Insured persons and their families |
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When are consultation services available? |
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24 hours/day, 365 days/year |
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What are the qualifications of the people providing these services? |
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Services are provided by qualified consultants (health nurse, nurse, senior nutritionist, doctor). |
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What about privacy? |
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When you make an appointment to consult with an advisory doctor or when you use the Best Doctors Service (which provides information on outstanding specialist doctors), you will be asked to provide your name and contact information. User privacy is rigorously protected. |
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What can I ask or talk about? |
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< Examples of topics > |
How to maintain and improve health |
Details of vaccinations, checkups, health screenings, and complete check-ups, and evaluations of results |
Method of home nursing care |
Information on medical care institutions, long-term care facilities, and welfare facilities |
Maternal health (pregnancy, childbirth, raising children) |
How to take medicines, side effects, and drug interactions |
Emotional concerns, family problems |
Questions about treatment methods |
Emergency nighttime pediatric consultations |
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I want to find a specialist doctor for a critical condition. |
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You can get information on outstanding doctors chosen through peer review by doctors themselves (Best Doctors Service). See here for more information. |
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Is there anything else I should know about the service? |
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Since this service is intended to address the serious concerns of its users, please avoid aimless calls or frequent unnecessary calls. |
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Services are available only in the Japanese language. |
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Be sure to read the following disclaimer before using this service. |
< Disclaimer >
These services (family health consultations and the Best Doctors Service) have the goal of providing patients with appropriate medical and health-related information. The Health Insurance Society; Houken Corporation, which operates the call center; the specialist doctors introduced by Teladoc Health International, S.A.U., which provides information on doctors; and related staff (referred to collectively as "service providers") make every effort to achieve this goal. However, the service providers are not responsible for failure to achieve this goal. In addition, this service provides no medical consultations, treatment, or drugs as stipulated under the Medical Practitioners Law and related laws and regulations. Please use this service based on an understanding of these facts.
** Best Doctors is a trademark of Best Doctors, Inc. in the United States and other countries. Best Doctors, Inc. is a part of Teladoc Health, Inc., a global virtual care leader, and Teladoc Health International, S.A.U.
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