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Best Doctors® service |
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This service is available in Japanese only. This service provides information on outstanding specialist doctors chosen through peer review by specialist doctors themselves and assistance in getting second opinions when an insured person or his or her family member (dependent) has been diagnosed with conditions eligible for this service (see below). |
Exclusive telephone number |
0120−921-422 (toll-free)
** Listen to the voice guidance. Press the button corresponding to the number for the service you want to use (press “5” for the Best Doctors® service).
** You can also dial this number from your mobile phone.
** Please do not disable caller ID when calling.
** If you are unable to connect, dial 186 before dialing the telephone number.
** Consultations may be restricted or suspended, depending on user conditions or the nature of the consultation. |
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If you are not using a touchtone telephone, dial the number and press the star (*) key when you hear the voice guidance. |
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If you are using a telephone with no push buttons, wait until the end of the voice guidance to hear the telephone number required to dial an operator directly. |
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Who can use this service? |
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This service is for use by insured persons and dependents who have been diagnosed by a doctor in Japan with conditions eligible for the service as shown below. It cannot be used by those who merely suspect they may have such conditions. |
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What are the conditions eligible for the service? |
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 Cancer, broadly defined (including benign brain tumors) |
| Heart disease (in principle, cases requiring surgery) |
| Cerebral aneurism (in principle, cases requiring surgery) |
| Collagen disease |
| Specified conditions (some so-called incurable diseases) |
| Certain cases of liver disease (in principle, those requiring surgery) |
| Certain ophthalmological cases (in principle, those requiring surgery) |
| Certain orthopedic cases (in principle, those requiring surgery) |
| Certain gynecological cases (in principle, those requiring surgery) |
| ** Contact the call center for details. |
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When are consultation services available? |
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10:00 am to 9:00 pm (excluding Sundays, public holidays, and New Year holidays) |
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What about privacy? |
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When you make an appointment to consult with an advisory doctor or when you use the Best Doctors® Service (which provides information on outstanding specialist doctors), you will be asked to provide your name and contact information. User privacy is rigorously protected. |
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Is there anything else I should know about the service? |
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This service is intended to provide information by postal mail on doctors who may be able to provide the best treatment available. It is not a service with the main purpose of hospitalization or transfer to another hospital. |
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The user is responsible for all medical care costs incurred for consultation or treatment by a doctor introduced through this service. |
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Depending on where you live or the nature of your consultation, we may be unable to provide the service you are looking for. |
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Services are not available in cases requiring urgent treatment, including surgery, or first aid. |
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We do not provide consultations involving medical malpractice, cases pending before a court, or any illness or conditions arising from traffic accidents. |
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Services are provided by doctors in Japan only. |
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Services are available only in the Japanese language. |
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Be sure to read the following disclaimer before using this service. |
< Disclaimer >
These services (family health consultations and the Best Doctors® Service) have the goal of providing patients with appropriate medical care- and health-related information. The Health Insurance Society; Houken Corp., which operates the call center; Best Doctors, Inc., which provides information on doctors; the specialist doctors introduced by Best Doctors, Inc.; and related staff (referred to collectively as “service providers”) make every effort to achieve this goal. However, the service providers are not responsible for failure to achieve this goal. In addition, this service provides no medical consultations, treatment, or drugs as stipulated under the Medical Practitioners Law and related laws and regulations. Please use this service based on an understanding of these facts.
** Best Doctors is a registered trademark of Best Doctors, Inc.
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